Documentation

Platform documentation & reference

Complete module reference, integration guides, and technical documentation for RealEstateApp. Use the navigation below to jump to any section.

Quick Start Module Reference Integrations FAQs

Quick Start

New to the platform? Begin here.

Three documents to read before anything else. These give you the conceptual grounding to get productive quickly.

Platform overview

A high-level map of all 16+ modules, how they connect, and the recommended setup sequence for a typical UAE property management company.

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First login walkthrough

Step-by-step guide to your first login — setting your company profile, inviting your first team member, and completing the platform setup checklist.

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Key concepts & terminology

Understand core platform terminology: Projects, Properties, Units, Lessors, Lessees, Mandates, Ejari records, and how UAE-specific concepts map to platform objects.

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Module Reference

Complete module documentation

Detailed reference documentation for each of the platform's core modules — covering all fields, workflows, permissions, and configuration options.

Property Management

Manage projects, properties, and units. Configure occupancy types, non-rentable exclusions, and lessor assignments.

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CRM & Leasing

Lead management, pipeline stages, quotation generation, tenant KYC, and UAE Pass identity verification workflows.

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Contracts

Create, sign, and manage lease contracts. Template configuration, e-signature flow, Ejari registration, and renewal workflows.

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Accounts & Collection

Payment schedules, direct debit mandates, arrears management, receipts, invoices, and financial reporting configuration.

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Maintenance

Maintenance request lifecycle, contractor assignment, SLA configuration, cost tracking, and tenant notification settings.

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Renewals

Upcoming expiry tracking, bulk renewal offers, RERA rent index calculator, renewal approval workflow, and Ejari re-registration.

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Legal Proceedings

Case creation from overdue accounts, document management, court date tracking, case status workflow, and resolution recording.

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Reports & Export

Built-in report types, custom report builder, scheduled delivery, export formats (Excel, PDF, CSV), and owner portal report configuration.

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Integrations Reference

External integrations documentation

Technical documentation for all external system integrations — configuration requirements, authentication flows, and troubleshooting.

Ejari API

Active Integration

RERA Ejari REST API integration — authentication setup, registration and renewal endpoints, certificate retrieval, and error code reference.

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UAE Pass OAuth

Active Integration

UAE Pass identity verification and e-signature integration — OAuth 2.0 flow, scopes, KYC data mapping, and signature request lifecycle.

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Direct Debit Mandates

Active Integration

UAE bank direct debit integration — mandate registration, collection scheduling, retry logic configuration, failure notifications, and reconciliation reporting.

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Google Maps SDK

Active Integration

Google Maps Places API for property address autocomplete, geocoding, and map display on property profiles — API key configuration and usage limits.

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FAQs

Frequently asked questions

Common questions about the platform, integrations, and getting started.

Yes. RealEstateApp is built for mixed portfolios. You can manage residential apartments, villas, commercial offices, retail units, and warehouses within the same platform. Occupancy reporting, contract templates, and Ejari registration workflows handle both property types — including the different RERA requirements for commercial versus residential contracts.

Most companies complete their portfolio import within one to two working days. We provide CSV templates for properties, units, tenants, and contracts. Our onboarding team reviews your data before import to catch formatting issues, and runs a test import in a staging environment before going live. For portfolios over 500 units, we typically allocate a dedicated onboarding session.

Yes. The Ejari integration supports both initial registrations and renewals. You can process them individually from the contract record or in bulk from the Renewals module. The platform handles the RERA API calls, stores the returned certificate, and tracks the Ejari number against the contract. Error handling is built in — if RERA's system returns an error, the platform surfaces it with the specific reason code so your team can resolve it.

When a direct debit collection fails, the platform automatically marks the payment as failed, sends a notification to the tenant, and alerts the responsible property manager. You can configure automatic retry attempts (e.g. retry after 3 days) and set rules for when a failed payment should escalate to the arrears workflow. All failed mandate attempts are logged against the contract record for audit purposes.

UAE Pass is the recommended signing method as it provides legal identity verification and a government-recognised digital signature. For tenants who cannot use UAE Pass, the platform also supports document download with manual wet signature and scan-back as a fallback. However, we strongly encourage UAE Pass adoption — setup takes under five minutes for any UAE resident with an Emirates ID.

RealEstateApp uses role-based access control (RBAC) at both the account and property level. Admins can create custom roles, restrict module access, and limit visibility to specific properties or portfolios. All data is encrypted at rest and in transit. The platform is hosted in a UAE-based data centre to comply with local data residency requirements. Audit logs record every user action for compliance purposes.

Yes. The RealEstateApp mobile app (iOS and Android) is designed for field teams — primarily for property inspections and maintenance management. Inspectors can open an assigned inspection, work through the checklist room by room, attach photos, add notes, and capture a digital signature from the tenant on-site. Maintenance technicians can view and update their assigned jobs, upload completion photos, and close work orders from the app.

All customers receive access to our documentation portal, guides library, and email support. Our support team is based in Dubai and operates during UAE business hours (Sunday to Thursday, 9am–6pm GST). For platform questions we typically respond within 2 hours. Enterprise customers on higher-tier plans receive a dedicated account manager and access to priority phone support.

Technical Help

Need technical help?

Our Dubai-based support team can answer integration questions, help troubleshoot configuration issues, or walk you through any module in detail.

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